Responsible Real Estate: Social Value

Delivering environmental and social impact through the built environment

We conducted a survey of over 800 senior decision makers across 12 markets globally…

…to get a better understanding of where we are as an industry and how positive social change can be achieved through real estate at every stage of its lifecycle

93% of our respondents say they have a social value strategy in place

92% see real estate as a vehicle to support both their environmental and social value goals 

…but only 10% are addressing all 7 elements of social value in their real estate strategy…

…and only 8% can be considered ‘Market Leaders’ in delivering measurable social value impact

This research is part of our Responsible Real Estate series.

To see the results of our previous survey focusing on decarbonizing the built environment.

Property owners, developers and occupiers have a unique opportunity to create social value through their real estate

While the urgent need to accelerate the transition to Net Zero is an absolute priority for real estate investors, developers and corporate occupiers, it must be considered in tandem with broader sustainable development goals.

Addressing the ‘S’ (Social) alongside the ‘E’ (Environmental) considerations is a unique opportunity to maximize return on investment and to future-proof assets while delivering lasting positive change for communities and cities companies operate and invest in.

How do we define ‘Social Value’?

Lack of clear definitions, scope and challenges around measuring impact are just some of the reasons why the ‘S’ pillar has been traditionally lagging behind the ‘E’. So how do we define ‘Social Value’? In JLL’s view, social value in the built environment is about creating lasting positive social impact throughout the real estate life cycle for every stakeholder interacting with and within spaces.

Organizations should be taking a holistic approach when formulating their real estate ESG strategies and addressing all 7 aspects of social value identified in our research alongside their environmental and governance goals: health and wellbeing, community engagement, net zero carbon goals, diversity, equity & inclusion, employment and skills, responsible procurement and nature & biodiversity. 

Download the full report to find out more about how leading organizations are maximizing their social value impact.
How can positive Social Impact be achieved through real estate?

Organizations recognize that they have a responsibility to act on their ESG commitments and social value goals. However, despite emerging consensus about what social value priorities are, corporate decision-makers are less confident about how they can achieve these priorities.

By making smart decisions about the acquisition, design and operation of their real estate today, real estate owners, developers and occupiers can mitigate future risks, deliver positive change and achieve sustainable growth, beyond financial return.

Five decision stages in the real estate life cycle

Across the extensive supply chain attached to buildings and at every stage of the real estate life cycle there are opportunities to generate positive environmental and social impact, but bold actions and investments are needed to deliver meaningful results.

Translating ESG ambitions into actionable strategies​

It is the translation of sustainability ambitions into actionable strategies that represents the most significant challenge organizations face today.

In evaluating priorities and making decisions, it is important for companies to consider the environmental and social goals together and to weigh the trade-offs. Only then will they be better able to demonstrate both the impact and the return on investment that their environmental and social value activities generate.

JLL believes that only a purpose-driven, integrated approach to ESG can drive long-term value and net-positive impact for all stakeholders of the built environment.​

About our research

We surveyed over 800 corporate decision makers across 12 countries globally​

  • 35% of respondents are from organizations with over 10,000 employees​

  • 54% of respondents have a role with a global remit​

  • 76% are familiar with direct decision-making authority / influence on corporate real estate and 84% on ESG strategy​

Organizations categorized as ‘Market Leaders’ are among the most mature in our survey population (scoring above 71 points). They have clear ambitions to drive social value through their real estate and have already implemented specific social value targets. Carbon emissions reduction is already a part of their corporate sustainability strategy or corporate real estate strategy.​

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Download the full report to find out more about how organizations can maximize their environmental and social impact through their real estate.​

Development advisory​

Make the right strategic decisions to maximize long-term financial, social and environmental value of your real estate assets.

Get in touch

Dr. Marie Puybaraud

Global Head of Research, Future of Work

Richa Walia

Director of Research, EMEA, Work Dynamics

Kamya Miglani

Head of ESG Research, APAC

Paulina Torres

Research Manager, ESG & Sustainability