Integrated Government Service Centre in Aswan
Cross-border collaboration to enhance public services
People
UAE Prime Minister’s Office - Ministry of Cabinet Affairs & The Future
Spotlight
Workplace Strategy and Design, Project Management, Cost Management
Time
August 2019 – April 2022
Location
Aswan, Egypt
“On behalf of Prime Minister’s Office, I would like to express my sincere gratitude for all the efforts and great support from the JLL team involved in the project. It was a pleasure and honor working with you. You have been great asset and one of the main pillars behind the success of this project,”
About the project
Commencing operations in Q4 2022, the Integrated Government Service Center in Aswan is a pilot initiative between the Egyptian and UAE Governments to house joint public services and enhance government customer service experience.
JLL was appointed by UAE’s Prime Minister’s office, Ministry of Cabinet Affairs and The Future to deliver the new 4,000sqm establishment. Our role included workplace strategy and design, project management and cost management services from project inception to planning, construction, fit-out and handover.
Challenges
Delivering the project during a global pandemic was incredibly demanding. Lockdowns, curfews, travel restrictions, and border closures led to construction site shutdowns, work restrictions, labour shortages and supply chain disruptions that caused procurement delays and drastic changes in material cost.
Adding to the complexity of the project was the design of the building. It needed to reflect the aesthetics of the local culture and incorporate modern designs with the latest technology and functional spaces that met the different requirements of various stakeholders from both governmental entities.
Our solutions and value add
Drawing from our extensive delivery expertise, we collaborated closely with the client, stakeholders and project team to mitigate risks and overcome numerous challenges.
We remained agile and outcome-focused throughout the project life cycle, keeping a close watch on the global market. Potential risks and alternative material sources were identified from the project's onset, while extensive project monitoring and value engineering were applied throughout.
As part of our strategy, the project was also fast-tracked, delivering several phases simultaneously to keep the delivery of the project on time, on budget, and to the required quality.
Results
“On behalf of Prime Minister’s Office, I would like to express my sincere gratitude for all the efforts and great support from the JLL team involved in the project. It was a pleasure and honor working with you. You have been great asset and one of the main pillars behind the success of this project,” Mohamed Elmarzokey, Contracts and Procurement Operations Expert, Contracts & Procurement Department, Central Corporate Services Sector.
